Terms of Service

1. Company Information

2. Acceptance of Terms

By accessing our website, booking our services, or visiting our facility, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

These terms apply to all visitors, users, and customers of retrosvjal.top services.

3. Services Description

retrosvjal.top provides professional beauty and spa services including:

• Facial treatments and skincare services
• Spa treatments including massages and body treatments
• Beauty consultations and advice
• Wellness and relaxation services
• Cosmetic and aesthetic treatments

All services are provided by qualified professionals in accordance with industry standards and regulations.

4. Appointments and Booking

4.1 Booking Process

• Appointments can be made by phone, email, or through our website contact form
• All appointments are subject to availability
• We will confirm your appointment via email or phone
• A valid contact number and email address are required for booking

4.2 Appointment Confirmation

• Your appointment is confirmed only when you receive confirmation from us
• We may contact you to confirm details or discuss treatment options
• Please arrive 15 minutes before your scheduled appointment time

4.3 Late Arrivals

• Late arrivals may result in shortened treatment time
• Appointments arriving more than 15 minutes late may be rescheduled
• Full charges may apply for missed appointments due to late arrival

5. Cancellation and Rescheduling Policy

5.1 Cancellation Requirements

• At least 24 hours notice is required for cancellations
• Cancellations can be made by phone or email
• Cancellations with less than 24 hours notice may incur a 50% cancellation fee
• No-show appointments will be charged the full treatment cost

5.2 Rescheduling

• Appointments can be rescheduled with at least 24 hours notice
• Rescheduling is subject to availability
• Multiple rescheduling requests may result in cancellation

5.3 Emergency Situations

We understand that emergencies occur. In case of genuine emergencies, please contact us as soon as possible, and we will work with you to find a suitable solution.

6. Payment Terms

6.1 Payment Methods

• We accept cash, debit cards, and major credit cards
• Contactless payments are available
• Bank transfers accepted for treatment packages
• Gift vouchers can be purchased and redeemed

6.2 Payment Timing

• Payment is due at the time of service unless otherwise arranged
• Treatment packages may require advance payment
• Deposits may be required for certain treatments or packages

6.3 Pricing

• All prices are in Euros and include applicable VAT
• Prices are subject to change without notice
• The price confirmed at booking will be honoured
• Additional services requested during treatment will incur extra charges

7. Health and Safety Requirements

7.1 Health Disclosure

• You must disclose any relevant medical conditions, allergies, or medications
• Pregnancy, skin conditions, and recent treatments must be disclosed
• Failure to disclose relevant information may result in treatment refusal
• We reserve the right to refuse treatment if we believe it may be unsafe

7.2 Contraindications

• Certain medical conditions may prevent specific treatments
• We may require medical clearance for some treatments
• Treatment may be modified or refused based on health assessment

7.3 Hygiene Standards

• We maintain strict hygiene and sanitation protocols
• All equipment is properly sterilised between uses
• Single-use items are disposed of appropriately
• If you feel unwell, please reschedule your appointment

8. Treatment Results and Expectations

8.1 Individual Results

• Treatment results vary between individuals
• We cannot guarantee specific outcomes or results
• Multiple sessions may be required for optimal results
• Results depend on individual skin type, condition, and aftercare

8.2 Aftercare

• You must follow all aftercare instructions provided
• Failure to follow aftercare may affect results
• Contact us immediately if you experience adverse reactions

8.3 Realistic Expectations

We will provide honest assessments and realistic expectations during consultations. It is important to have realistic expectations about treatment outcomes and timelines.

9. Liability and Insurance

9.1 Professional Liability

• We maintain professional indemnity insurance
• Our practitioners are qualified and insured
• We follow industry best practices and safety standards

9.2 Limitation of Liability

• Our liability is limited to the cost of the treatment provided
• We are not liable for indirect or consequential damages
• Liability is excluded where you have not followed aftercare instructions
• Claims must be reported within 30 days of treatment

9.3 Client Responsibility

• You are responsible for providing accurate health information
• You must inform us of any changes to your health status
• You are responsible for following aftercare instructions

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of retrosvjal.top B.V. and is protected by copyright and other intellectual property laws.

• You may not reproduce, distribute, or modify our content without permission
• Our trademarks and service marks are protected
• Unauthorised use of our intellectual property is prohibited

11. Privacy and Data Protection

We are committed to protecting your privacy and personal data. Our data collection and processing practices are detailed in our Privacy Policy.

• We comply with GDPR and Dutch privacy laws
• Your personal information is kept confidential
• We only collect necessary information for service delivery
• You have rights regarding your personal data

12. Photography and Marketing

12.1 Consent for Photography

• We may request permission to photograph treatment results
• Photos may be used for marketing and educational purposes
• Your consent is always required before photography
• You can withdraw consent at any time

12.2 Marketing Communications

• We may send you information about our services
• You can opt out of marketing communications at any time
• We will not share your information with third parties for marketing

13. Complaints and Dispute Resolution

13.1 Complaint Process

• We welcome feedback and take complaints seriously
• Complaints should be made in writing to legal@retrosvjal.top
• We will investigate all complaints promptly and fairly
• We aim to resolve complaints within 14 days

13.2 Dispute Resolution

• We prefer to resolve disputes through direct communication
• Mediation may be used for unresolved disputes
• Legal proceedings will be governed by Dutch law
• Groningen courts have exclusive jurisdiction

14. Force Majeure

We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government regulations or public health emergencies
• Power outages or technical failures
• Labour disputes or supply chain disruptions

In such cases, we will make reasonable efforts to reschedule appointments and minimise disruption.

15. Facility Rules and Conduct

15.1 Client Conduct

• Respectful behaviour towards staff and other clients is required
• Mobile phones should be silenced in treatment areas
• Smoking is prohibited on the premises
• We reserve the right to refuse service for inappropriate behaviour

15.2 Personal Belongings

• You are responsible for your personal belongings
• We are not liable for lost or stolen items
• Secure storage is available during treatments
• Valuable items should not be brought to the facility

16. Governing Law and Jurisdiction

These Terms of Service are governed by Dutch law. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts in Groningen, Netherlands.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting on our website. We will notify clients of significant changes via email or through our website.

Your continued use of our services after changes constitutes acceptance of the new terms.

18. Contact Information

If you have any questions about these Terms of Service, please contact us:

19. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that you have read and understood our Privacy Policy.